Upon receipt of your email into the helpdesk, you should be issued with an automated response and a ticket number, if you need to follow up your enquiry please reference this ticket number issued. Enquiries are discussed as a whole team, and in some cases it's necessary for us to liaise with external contacts. We endeavour to to respond to all queries within five working days, however, in some instances it may take slightly longer.
Please note that the information gathered from your query may be used to provide general advice from our FAQ page. Any information that may identify individuals or organisations will be removed.
If you are interested in receiving a copy of a JISC TechDis publication or having JISC TechDis present at an event please email helpdesk@techdis.ac.uk
We are sorry to say we have been experiencing some technical difficulties with our automated helpdesk system.
If you have recently sent an email through to the helpdesk without
receiving an acknowledgement then it is likely that your email will not
have reached us.
Please continue to send your queries through to the helpdesk and if you do not receive an acknowledgement (with a reference/ticket number) within 24 hours then please call us on 01904 717580.
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